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We Asked A Property Manager How She Used AI. Then We Asked A Bot

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When Chrissie Rivers was trying to conduct a market survey of reasonably priced housing in Phoenix, she turned to synthetic intelligence to do the job.

She began by asking the machine for an evaluation, nevertheless it despatched again a story explaining the market. Then she wanted information. AI can try this, too.

“I then requested it to present me the information that I might enter [into] an excel spreadsheet and that obtained it cooking,” Rivers, a strategic advertising guide with Dominium, advised Inman.

It was simply certainly one of some ways Rivers and others say property managers — particularly these working at scale, say, in an condominium constructing — can use newly refined but ultra-powerful instrument of synthetic intelligence to turn out to be extra environment friendly.

Chrissie Rivers | Dominium

“Property administration firms are tasked with managing an unlimited array of properties, from business buildings to residential items,” Rivers stated. “One space the place these firms can profit from the newest know-how is by using synthetic intelligence (AI) to assist them streamline their operations, save time and carry out analysis extra effectively.”

We requested Rivers for a rundown of how property managers can use AI to save lots of money and time. Then we requested ChatGPT. Right here’s what they each stated.

Streamline upkeep requests

Upkeep is among the most typical points and important challenges property administration firms face from daily, Rivers stated.

Tenants make upkeep requests starting from minor repairs to main renovations, and property managers have to trace and handle decision of any given problem. It may be a major job.

“With AI, nevertheless, property administration firms can streamline the upkeep request course of and make sure that all requests are handled promptly and effectively,” Rivers stated.

“Through the use of AI-powered chatbots, tenants can simply submit their upkeep requests on-line, which may then be robotically sorted and prioritized primarily based on the severity of the difficulty,” she added. “The chatbot may even counsel options to frequent upkeep issues, reminiscent of tips on how to repair a leaky faucet or unclog a drain, saving the property administration firm time and sources.”

Improve tenant screening

One other job each property supervisor will face is tenant screening. That’s one more supply of paperwork to trace and prioritization to set that may be dealt with by AI, Rivers stated.

Credit score reviews, employment verification and rental historical past can all be collected robotically and analyzed, she stated.

“For instance, AI can use machine studying algorithms to guage an applicant’s credit score rating, employment historical past, legal document and social media presence,” Rivers stated. “This might help property administration firms make extra knowledgeable choices about who they permit to lease their flats.”

Enhance lease assortment

Late or missed lease disrupts a property’s money circulation and may complicate the connection between tenants and landlords by way of authorized disputes.

“Through the use of AI-powered software program, property administration firms can ship automated reminders to tenants about lease funds, monitor late funds and even supply incentives for early funds,” Rivers stated. “The software program can even robotically generate monetary reviews, decreasing the effort and time required for administrative duties.”

Optimize advertising and promoting

There are such a lot of methods to market a property to draw tenants that it might really be overwhelming for property managers, Rivers stated.

Why not have AI give up-to-date reviews on shopper conduct and preferences?

“AI might help property administration firms establish the best promoting channels, reminiscent of social media platforms or on-line marketplaces,” Rivers stated, “and create focused advertising campaigns primarily based on the pursuits and wishes of their audience.”

Predictive analytics for upkeep

That is the place AI performs the lengthy recreation, giving property managers the facility to trace upkeep requests over time to supply predictive analytics for when items needs to be anticipated to wish repairs.

“This permits property administration firms to schedule preventative upkeep earlier than a breakdown happens, decreasing the necessity for emergency repairs and minimizing disruptions for tenants,” Rivers stated.

What does ChatGPT say?

We determined to go to the supply to see what it needed to say about property managers utilizing AI to turn out to be extra environment friendly and higher at their jobs. All the pieces under was written by ChatGPT.

Automating frequent tenant inquiries: ChatGPT will be programmed to reply frequent tenant inquiries reminiscent of lease fee, lease renewal, upkeep requests, and move-in/move-out procedures. This might help property managers save time and cut back the quantity of inquiries that should be dealt with manually.

Streamlining communication: ChatGPT can be utilized to ship automated reminders to tenants about upcoming lease funds or upkeep appointments. This might help cut back missed funds and missed appointments, resulting in a extra environment friendly operation total.

Offering 24/7 help: ChatGPT can present tenants with help 24/7, even outdoors of normal enterprise hours. This might help cut back the workload on property managers and allow them to reply to pressing requests extra shortly.

Producing reviews and analytics: ChatGPT can be utilized to generate reviews and analytics on tenant interactions, which might help property managers establish areas the place they will enhance effectivity and supply higher customer support.

Aiding with tenant screening: ChatGPT will be programmed to help with tenant screening by offering details about the appliance course of and necessities, gathering tenant data, and answering frequent questions on tenant screening standards.

Electronic mail Taylor Anderson

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